You’ve been in an injury or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as manageable. Entrusting your prize vehicle to the initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have your best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked.” Seems Arizona’s new attorney general is putting a sting operation into effect in new york state that will “determine if those in the business of car repair are now being honest with their viewers.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they really do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s no surprise recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests on your mind. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its values.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by the auto repair service provider secured the win.
One of the methods the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective in order to be getting you back on top of the road quickly and with the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way in which the auto repair shop walked away with the honor was using the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative components. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly compared to a competitor naturally committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in the worry that you’re being ripped off because of your auto repair look. A reputable car body team focuses on taking that stress out of your process with focus on detail from quote, to insurance agency document approvals, up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777